- All refund requests must be received within 60 days (2 months) from the original date of purchase.*
- ALL customers requesting a refund MUST call 1-800-880-7188 for a RETURN AUTHORIZATION NUMBER from the Customer Service Department.
- Customers need to return all used and unused bottles/boxes to Biotech Corporation with a letter containing the RETURN AUTHORIZATION NUMBER, your complete mailing address, daytime phone number and the reason for the return.
- If our products were purchased at a location other than Biotech Corporation, the ORIGINAL receipt must accompany the return of the used and unused bottles/boxes. We will NOT provide a refund with anything but the inclusion of the original receipt.
Customers purchasing supplies longer than 1 month must return the unused product in SALEABLE condition (i.e. unopened and undamaged) to qualify for a full refund.
Refunds DO NOT include reimbursement for shipping and handling or return postage.
Refunds will be processed within 6-8 weeks from our receipt of the package providing all requirements have been fulfilled as outlined above.